Our Commitment

Miceli Bakery is committed to providing a respectful and accessible environment for all our customers. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We strive to ensure that every individual has the same opportunity to access our products and services—whether in-store or online—and we are dedicated to removing barriers to inclusion.

Accessible Information and Communications

We provide our public information—including product descriptions, price lists, and order forms—in accessible formats or with communication supports upon request.

If you require any information from our website, micelibakery.ca, in an alternative format, please contact us. We will work with you to provide a format that meets your specific needs. This includes, but is not limited to:

• Large-print versions of our bakery menus or price lists.

• Text-based descriptions of our baked goods and specialty cakes for those with visual impairments.

• Assistance with navigating our online ordering or contact forms.

Feedback Process

We welcome feedback on how we provide our products and services to people with disabilities. Your input helps us identify and remove barriers to ensure a better experience for everyone. If you have any questions or would like to provide feedback, please reach out to us:

• Address: 507 Barton St., Stoney Creek, ON

• Phone: 905-664-6448

• Website: micelibakery.ca/contact

We take all feedback seriously and will respond to your inquiry within 3 business days.

Notice of Temporary Disruptions

In the event of a planned or unexpected disruption to services or facilities (such as maintenance at our Stoney Creek bakery or website downtime), we will provide notice as soon as possible. This notice will be posted at our storefront and on our website and will include:

• The reason for the disruption.

• Its anticipated length.

• A description of alternative services or contact methods, if available.

Ongoing Improvement

Miceli Bakery views accessibility as an ongoing responsibility. We regularly review our digital presence and our physical store layout to ensure we are meeting the needs of our customers and adhering to the Accessibility for Ontarians with Disabilities Act (AODA).